Privacy Policy

Sendwise Japan is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform and services.

Information We Collect

Account and Profile Information

When you create an account, we collect your name, email address, company name (if applicable), job title, and contact preferences. This information is necessary to provide you with access to our training platform and to personalize your learning experience.

Usage and Learning Data

We automatically collect information about how you interact with our platform, including lesson completion rates, quiz results, simulator activity, time spent on modules, and progression through training materials. This data helps us improve our content and measure learning outcomes.

Technical Information

Our systems collect device information, IP addresses, browser type and version, operating system, referral sources, and access times. We use this technical data to maintain platform security, troubleshoot issues, and optimize performance across different devices and browsers.

Communication Records

When you contact our support team or communicate with us via email, phone, or chat, we retain records of these interactions to provide better assistance and improve our customer service quality.

How We Use Your Information

Service Delivery and Platform Operation

We use your data to create and manage your account, deliver training content, track your progress, generate completion certificates, process payments, and provide technical support. Your learning data helps us personalize recommendations and adapt content to your skill level.

Communication and Updates

We send service-related notifications about account activity, lesson availability, security alerts, and platform updates. If you opt in, we may also send educational content, product announcements, and promotional materials. You can unsubscribe from marketing communications at any time.

Platform Improvement and Analytics

Aggregated and anonymized usage data helps us understand how learners interact with our content, identify areas for improvement, develop new features, and measure the effectiveness of our training programs. This analysis never reveals individual user identities.

Legal Compliance and Safety

We process your information to comply with applicable laws, respond to legal requests, enforce our terms of service, prevent fraud and abuse, protect our rights and property, and ensure the safety of our users and platform.

Information Sharing and Disclosure

With Your Organization

If you access our services through an organizational account, your employer or institution may have access to your learning progress, completion status, assessment results, and activity reports as part of their training management and compliance requirements.

Service Providers and Partners

We engage trusted third-party service providers to help us operate our platform, including hosting infrastructure, payment processing, email delivery, analytics tools, and customer support systems. These providers are contractually obligated to protect your data and use it only for specified purposes.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide information about choices you may have regarding your data.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect rights, property, or safety, prevent fraud, or cooperate with law enforcement.

Data Security and Protection

Security Measures

We implement industry-standard security measures including encryption of data in transit and at rest, secure authentication protocols, regular security audits, access controls and monitoring, and employee training on data protection. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your account information for as long as your account is active or as needed to provide services. Learning data and progress records are maintained for the duration of your subscription plus a reasonable period thereafter for record-keeping purposes. We retain communication records for customer service quality and legal compliance. When data is no longer needed, we securely delete or anonymize it.

Your Rights and Choices

Access and Correction

You have the right to access your personal information, request corrections to inaccurate data, download your learning records and progress reports, and update your account preferences and contact information through your account settings or by contacting us.

Data Deletion and Account Closure

You may request deletion of your personal information or close your account at any time. Please note that we may retain certain information as required by law or for legitimate business purposes, such as fraud prevention and financial record-keeping.

Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link in any marketing message or updating your communication preferences in your account settings. Please note that even if you opt out of marketing communications, you will still receive essential service-related notifications.

International Data Transfers

Our services are operated from Japan, and your information may be transferred to, stored, and processed in Japan or other countries where our service providers operate. When we transfer data internationally, we implement appropriate safeguards to ensure your information receives adequate protection in accordance with applicable data protection laws.

Children's Privacy

Our services are designed for adult professionals and workplace training. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, remember your preferences, analyze usage patterns, and improve our services. For detailed information about our use of cookies, please see our Cookie Policy. You can control cookie settings through your browser, but disabling certain cookies may limit your ability to use some platform features.

Third-Party Links and Services

Our platform may contain links to third-party websites, applications, or services that we do not control. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by email or through a prominent notice on our platform. Your continued use of our services after such notice constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@lorinbloom.com
• Phone: +81 3-6876-9925
• Address: 1 Chome-18-2 Koenjiminami, Suginami City, Tokyo 166-0003, Japan

We will respond to your inquiry within a reasonable timeframe and work with you to address your concerns.