Cookie Policy

This Cookie Policy explains how Sendwise Japan uses cookies and similar tracking technologies on our platform. By using our services, you consent to the use of cookies in accordance with this policy.

What Are Cookies

Definition and Purpose

Cookies are small text files that are stored on your device when you visit our platform. They help us recognize your browser, remember your preferences, track your activity, and provide a personalized experience. Cookies may be set by us (first-party cookies) or by third-party services we use (third-party cookies).

Types of Technology We Use

In addition to cookies, we use web beacons (small invisible images), local storage (data stored in your browser), session identifiers, and analytics scripts to collect information about how you interact with our platform.

Categories of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our platform to function properly. They enable core features such as user authentication, account access, security verification, form submission, and session management. You cannot opt out of these cookies as they are required for the platform to operate. Examples include login tokens, security authentication, and session identifiers.

Functional Cookies

Functional cookies enhance your experience by remembering your preferences and settings. They store information such as your preferred language, display preferences, course progress bookmarks, last visited lessons, and customization choices. These cookies make your experience more convenient but are not strictly necessary for basic functionality.

Analytics and Performance Cookies

We use analytics cookies to understand how visitors interact with our platform. These cookies collect aggregated information about page views, time spent on lessons, navigation patterns, error messages, feature usage, and device information. This data helps us identify areas for improvement and optimize platform performance. We use services such as Google Analytics and similar tools for this purpose.

Marketing and Advertising Cookies

With your consent, we may use cookies to deliver relevant marketing content and measure advertising effectiveness. These cookies track your interests, measure campaign performance, and help us show you relevant offers and information. They may also be used by our advertising partners to build a profile of your interests.

Specific Cookies We Use

Authentication and Security

Cookie names: auth_token, session_id, csrf_token. Purpose: Maintain your logged-in state and protect against security threats. Duration: Session-based or up to 30 days. Type: First-party, strictly necessary.

User Preferences

Cookie names: user_preferences, language_selection, theme_choice. Purpose: Remember your settings and customization choices. Duration: Up to 12 months. Type: First-party, functional.

Analytics and Tracking

Cookie names: _ga, _gid, _gat (Google Analytics). Purpose: Track visitor behavior and generate usage statistics. Duration: Up to 24 months. Type: Third-party, analytics.

Learning Progress

Cookie names: course_progress, last_lesson, quiz_state. Purpose: Save your position in courses and track completion. Duration: Session-based or up to 90 days. Type: First-party, functional.

Third-Party Cookies and Services

Analytics Providers

We use Google Analytics to analyze platform usage and visitor behavior. Google Analytics sets cookies to track sessions, user interactions, and traffic sources. For more information, see Google's Privacy Policy and opt-out options at tools.google.com/dlpage/gaoptout.

Payment Processors

When you make a payment, our payment service providers may set cookies to facilitate secure transactions and prevent fraud. These cookies are governed by the privacy policies of our payment partners.

Support and Chat Services

If we use third-party customer support or chat tools, these services may set cookies to maintain conversation context and improve support quality.

Content Delivery Networks

We use content delivery networks to optimize platform performance and speed. These services may set cookies to route your requests efficiently and cache content.

Managing Your Cookie Preferences

Browser Settings

Most web browsers allow you to control cookies through their settings. You can configure your browser to block all cookies, accept only first-party cookies, or prompt you before accepting cookies. However, blocking certain cookies may impact platform functionality and your ability to use some features.

Browser-Specific Instructions

For Chrome, Firefox, Safari, and Edge, you can find cookie settings in your browser's privacy or settings menu. Each browser provides options to view, delete, and block cookies. Consult your browser's help documentation for specific instructions.

Cookie Banner Choices

When you first visit our platform, you will see a cookie banner allowing you to accept or decline non-essential cookies. You can change your preferences at any time by clearing your browser cookies or adjusting your browser settings.

Opt-Out Tools

For analytics cookies, you can use browser plugins such as Google Analytics Opt-out Browser Add-on. For advertising cookies, you can use industry opt-out pages such as the Digital Advertising Alliance or Network Advertising Initiative opt-out tools.

Cookie Duration and Expiration

Session Cookies

Session cookies are temporary and are deleted when you close your browser. They are used for essential functions like maintaining your login state during a single browsing session.

Persistent Cookies

Persistent cookies remain on your device for a specified period or until you manually delete them. They remember your preferences and settings across multiple visits. We regularly review and minimize cookie duration to respect your privacy.

Automatic Deletion

Some cookies automatically expire after a set period, while others may persist longer if they serve ongoing functionality. You can delete cookies at any time through your browser settings.

Impact of Disabling Cookies

Effect on Platform Functionality

If you disable all cookies, you may experience limited functionality including inability to log in, loss of preferences and settings, inability to complete transactions, broken navigation or features, and loss of progress tracking. We recommend allowing at least strictly necessary cookies for basic platform operation.

Effect on Analytics

Disabling analytics cookies will not affect your ability to use the platform, but it will prevent us from understanding usage patterns and making data-driven improvements.

Effect on Marketing

Opting out of marketing cookies will stop personalized advertising but will not reduce the total number of ads you see. Ads may be less relevant to your interests.

Mobile Applications and Devices

Mobile App Tracking

If you access our services through a mobile application, we may use mobile identifiers and similar technologies to provide functionality and analytics. You can control these through your device settings.

Device Settings

iOS and Android devices provide settings to limit ad tracking and reset advertising identifiers. Consult your device's privacy settings for options to control data collection.

Children's Privacy and Cookies

Our services are not directed to children under 18, and we do not knowingly collect data from minors. If you believe we have inadvertently collected information from a child, please contact us immediately.

International Data Transfers

Cookies may result in data being transferred to servers located in different countries, including jurisdictions outside Japan. We ensure appropriate safeguards are in place for international data transfers in accordance with applicable privacy laws.

Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our practices, technologies, legal requirements, or services. We will notify you of significant changes by posting a notice on our platform or sending you an email. The Last Updated date at the top of this policy indicates when it was most recently revised.

Your Rights and Choices

Access and Control

You have the right to know what cookies are being used, access information stored in cookies, delete cookies from your device, and opt out of non-essential cookies. You can exercise these rights through your browser settings and our cookie preference tools.

Withdrawal of Consent

If you previously consented to non-essential cookies, you can withdraw your consent at any time by changing your browser settings or deleting cookies. This will not affect the lawfulness of processing based on consent before withdrawal.

Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

• Email: privacy@lorinbloom.com
• Phone: +81 3-6876-9925
• Address: 1 Chome-18-2 Koenjiminami, Suginami City, Tokyo 166-0003, Japan

We will respond to your inquiry and help you understand or manage your cookie preferences.